• Privacy Policy

      This Privacy Policy outlines how we (“we”, “us”, “our”) collect, use, store, and disclose personal information obtained from individuals (“you”, “your”, “User”) who use the www.glowtanvibes.co.uk website (“Website”).

      What Information Do We Collect?

      We collect and store information that you provide via our website or by other means. This includes:

      • Personal details such as your name, email address, postal address, and payment information (e.g., credit/debit card details)

      • Login credentials (email address and password)

      • Technical data such as your IP address, browser type, and device information

      • Usage information such as pages viewed, time spent, and click behaviour on our website

      • Communications including feedback, product reviews, and any correspondence with us

      How Do We Collect Information?

      We gather personal information when you:

      • Make a purchase through our website

      • Register for an account

      • Contact us or interact with our services

      • Subscribe to marketing or updates

      This data is used solely for the purposes outlined in this policy.

      Why Do We Collect Information?

      We collect both personal and non-personal information for the following purposes:

      • To provide and manage our services

      • To offer customer support and technical assistance

      • To send service updates, personalised messages, and marketing communications (only where permitted)

      • To generate analytical data to improve our services

      • To meet legal or regulatory obligations

      How Do We Store, Use, Share, and Disclose Your Personal Information?

      Our website is hosted on the WorldPress platform, which provides the infrastructure for our online shop. Your data is stored on secure servers managed by WorldPress and protected by firewalls.

      Payment processing is handled through WooCommerce payment gateways, which comply with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your payment information is handled securely.

      How Do We Communicate With You?

      We may contact you for reasons including:

      • Account-related updates

      • Customer service queries

      • Order updates and confirmations

      • Surveys or feedback requests

      • Promotional communications (with your consent)

      • Legal notices or terms changes

      We may contact you via email, phone, SMS, or post.

      Changes to This Policy

      We may update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately. Significant updates will be clearly communicated.

      Your Rights

      Under UK data protection laws, you may have the right to:

      • Access personal data we hold about you

      • Correct inaccuracies in your data

      • Request the deletion of your data

      • Object to or restrict certain data uses

      To make a data request or exercise your rights, please contact us at [email protected].

      Let me know if this works now, or if you’d like further revisions!

To make a data request or exercise your rights, please contact us at [email protected].